Heaton Moor Podiatry and Biomechanics
Customer Privacy Notice
This privacy notice tells you what to expect us to do with your personal
information.
Contents
What information we collect, use, and why
We collect or use the following information to provide patient care,
services, pharmaceutical products and other goods:
- Name, address and contact details
- Gender
- Pronoun preferences
- Date of birth
- Next of Kin details including any support networks
- Emergency contact details
-
Health information (including medical conditions, allergies, medical
requirements and medical history)
-
Information about care needs (including disabilities, home conditions,
medication and dietary requirements and general care provisions)
-
Test results (including psychological evaluations, scans, bloods,
x-rays, tissue tests and genetic tests)
- Insurance policy details
We also collect the following special category information to provide
patient care, services, pharmaceutical products and other goods. This
information is subject to additional protection due to its sensitive
nature:
- Racial or ethnic origin
- Genetic information
- Health information
Lawful bases and data protection rights
Under UK data protection law, we must have a "lawful basis" for collecting
and using your personal information. There is a list of possible lawful
bases in the UK GDPR. You can find out more about lawful bases on the
ICO's website.
Which lawful basis we rely on may affect your data protection rights which
are set out in brief below. You can find out more about your data
protection rights and the exemptions which may apply on the ICO's website:
-
Your right of access - You have the right to ask us for
copies of your personal information. You can request other information
such as details about where we get personal information from and who we
share personal information with. There are some exemptions which means
you may not receive all the information you ask for.
-
Your right to rectification - You have the right to ask
us to correct or delete personal information you think is inaccurate or
incomplete.
-
Your right to erasure - You have the right to ask us to
delete your personal information.
-
Your right to restriction of processing - You have the
right to ask us to limit how we can use your personal information.
-
Your right to object to processing - You have the right
to object to the processing of your personal data.
-
Your right to data portability - You have the right to
ask that we transfer the personal information you gave us to another
organisation, or to you.
-
Your right to withdraw consent - When we use consent as
our lawful basis you have the right to withdraw your consent at any
time.
If you make a request, we must respond to you without undue delay and in
any event within one month.
To make a data protection rights request, please contact us using the
contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide
patient care, services, pharmaceutical products and other goods are:
-
Consent - we have permission from you after we gave you
all the relevant information. All of your data protection rights may
apply, except the right to object. To be clear, you do have the right to
withdraw your consent at any time.
Where we get personal information from
Directly from you
How long we keep information
Kept as long as consent is valid, deleted on request.
For more information on how long we store your personal information or the
criteria we use to determine this please contact us using the details
provided above.
Who we share information with
Others we share personal information with
- Other health providers (eg GPs and consultants)
Duty of confidentiality
We are subject to a common law duty of confidentiality. However, there are
circumstances where we will share relevant health and care information.
These are where:
-
you've provided us with your consent (we have taken it as implied to
provide you with care, or you have given it explicitly for other uses);
-
we have a legal requirement (including court orders) to collect, share
or use the data;
-
on a case-by-case basis, the public interest to collect, share and use
the data overrides the public interest served by protecting the duty of
confidentiality (for example sharing information with the police to
support the detection or prevention of serious crime);
-
If in England or Wales - the requirements of The Health Service (Control
of Patient Information) Regulations 2002 are satisfied; or
-
If in Scotland - we have the authority to share provided by the Chief
Medical Officer for Scotland, the Chief Executive of NHS Scotland, the
Public Benefit and Privacy Panel for Health and Social Care or other
similar governance and scrutiny process.
How to complain
If you have any concerns about our use of your personal data, you can make
a complaint to us using the contact details at the top of this privacy
notice.
If you remain unhappy with how we've used your data after raising a
complaint with us, you can also complain to the ICO.
The ICO's address:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website:
https://www.ico.org.uk/make-a-complaint